Jokaroom Casino Privacy Policy

This Privacy Policy describes how Jokaroom Casino (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you access and use our website, mobile platform, and related services (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.

Information We Collect

We collect the following types of information when you register, use our Services, or interact with our platform:

Personal information

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued identification documents (passport, driver’s licence, national ID)
• Payment details including credit/debit card numbers, e-wallet accounts, and cryptocurrency wallet addresses
• Account credentials (username and password)

Non-personal information

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and click patterns
• Referring URLs and search terms used to find our website
• Geolocation data

Information from third parties

We may receive information from payment processors, identity verification providers, and fraud prevention services to validate your account and comply with regulatory requirements.

How We Use Your Information

We use the information we collect for the following purposes:

• Account management – To create, maintain, and verify your account and identity through our KYC (Know Your Customer) procedures
• Service delivery – To process deposits, withdrawals, and wagers, and to provide access to games and promotions
• Security and fraud prevention – To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised access to your account
• Legal compliance – To comply with applicable laws, regulations, and licensing requirements, including anti-money laundering (AML) obligations
• Communication – To send you account notifications, transaction confirmations, and customer support responses
• Marketing – To send promotional offers, bonus notifications, and newsletters, where you have provided consent
• Platform improvement – To analyse usage patterns and improve our website, games, and overall user experience

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how our Services are used. The types of cookies we use include:

• Essential cookies – Required for basic website functionality, account access, and security
• Performance cookies – Help us understand how visitors interact with our website by collecting anonymous usage data
• Functional cookies – Remember your preferences such as language, region, and display settings
• Marketing cookies – Used to deliver relevant advertisements and measure the effectiveness of promotional campaigns

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our Services.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following parties only as necessary:

• Payment processors – To process your deposits and withdrawals securely
• Identity verification providers – To complete KYC and AML compliance checks
• Regulatory authorities – When required by law, legal process, or our licensing obligations
• Fraud prevention services – To detect and prevent fraudulent or illegal activity
• Service providers – Trusted third parties who assist us in operating our platform, subject to strict confidentiality agreements
• Legal proceedings – When disclosure is necessary to protect our rights, your safety, or the safety of others

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data such as payment details and identification documents
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Specific retention periods include:

• Account data – Retained for the duration of your account plus a minimum of 5 years after account closure, as required by AML regulations
• Transaction records – Retained for a minimum of 5 years in accordance with financial record-keeping requirements
• Marketing preferences – Retained until you withdraw your consent

You may request the deletion of your account and personal data by contacting our support team, subject to our legal retention obligations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access – Request a copy of the personal information we hold about you
• Correction – Request correction of inaccurate or incomplete information
• Deletion – Request deletion of your personal data, subject to legal retention requirements
• Restriction – Request that we restrict the processing of your data in certain circumstances
• Objection – Object to the processing of your data for marketing purposes
• Data portability – Request a copy of your data in a structured, machine-readable format
• Withdraw consent – Withdraw your consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites, including game providers and payment platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our Services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Responsible Gambling

We may process personal data related to your gambling activity to identify signs of problem gambling and to offer responsible gambling tools, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. This processing is carried out in the interest of player welfare and in compliance with our regulatory obligations.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after any modifications constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Postal Address: Jokaroom Casino, operated by Viral Technology N.V., Curacao